075 – Stuart Powell – Equity Release Marketing

075 - Stuart Powell - Equity Release Marketing
075 - Stuart Powell - Equity Release Marketing

About this episode

Hello, and welcome back to the lead generation for financial services podcast. This week we have got an equity release advisor, Stuart Powell.

A lot of negative views and beliefs are being said whenever we advertise equity release because of the way the people have seen or heard situations which is not good because of equity release.

Modern equity release is better than the old equity release. Interests are lower and there’s no negative equity guarantee for every product.

Stuart, an equity release adviser in Plymouth, used different methods to show people why modern equity release is much better.

He created short Youtube videos as well to send the message across about the pros and cons of equity release and educate both clients, or other introduces as to why it’s good for the older generation, but also why it’s good for other financial services businesses to understand a little bit more about it.

Stuart used case studies to show real-life situations, approach, steps taken and evaluating outcomes concerning equity release. Case studies will show how much money a previous client saved each month or this is how much less the interest is accumulating.

Before considering if equity release is the right option for you, you must check on the following conditions such as:
age
earnings
the money you can release
future plans

Always talk to a professional financial adviser when making these decisions. They will be able to help you understand whether equity release is right for you.

Full Transcription

Alex: Hello, my friends in financial services welcome back to the podcast this week I’ve got an equity release advisor. And wow, we’ve talked about loads of stuff, loads of tips from Stuart probably more tips per minute than you get from your marketing expert. And so I think one thing for us as a business when we’ve helped people advertise equity release is a lot of negative kinds of thoughts and opinions of how things were done before a lot of people that are in situations or heard of people in situations that are not good because of equity release. And I’ve seen Stewart sort of on a bit of a mission to try and he’s very passionate about getting this message across that modern equity release is much better. There’s just so much in this episode of like how to negotiate with the press. We talk a lot about videos. So Stuart messaged me and emailed me in June about videos and him starting that video journey. We talk a lot about that. It’s just such an interesting story about partnerships as well about how to focus on marketing to get partnerships not just to get cold leads. So whether you do mortgages, life equity release, or don’t even work in financial services, there’s so much you can get out of this episode from a marketing perspective. So, I want to introduce you to Stuart. How is an equity release at fly advisor in Plymouth used to work in banking used to work in Debenhams went out on his own after sort of a long corporate career and it’s really fascinating to see where he is at now. Hello, and welcome back to the lead generation for financial services podcast and I’ve got a very special guest on today. I have got Mr Stuart Powell. How are you doing today?

Stuart: Hi, how are you? I’m very good. Thank you mate. Thanks for setting this up. Be nice to have a chat.

Alex: Yeah, no, absolutely. I was just well, we just before we hit record, I was just pulling out an old email that you sent me and I couldn’t remember the date of it. And I think I sent you an email on kind of pop my sort of email sequence about doing videos. In fact, I think it’s Yeah, it’s entitled, you have to make bad videos to make good videos.

Stuart: Yeah.

Alex: He said, you’ve inspired me after listening to this podcast. We now have a YouTube video and four videos on equity release.

Stuart: Yeah, yes. Take a look. Give me some feedback.

Alex: So that was June 2019. We’re now January 2020. So what six months ago and now I’m seeing the videos that you’re doing now and you’ve got like you see you’re not hiring in a sort of production crew and things like what it looks like.

Stuart: Oh, yeah, we got producers, directors, actors, we’ve got that now. Yeah, you know, I think where we were with the business around June and your podcast on, you know, try it. If it goes badly, that’s good because you learn a lot and the rule and this is exactly what people want to see. So I think to start with Sammy, my office manager and I were at probably a simply biz seminar down in Cornwall somewhere and we were on a break, and we were just playing around with the laptop of mom now actually, and just recording a couple of videos out in the sunshine in their garden, and just talking about equity release and she was interviewing me and we were playing around and they were good enough to release but they kind of inspired me to give it more of a go and then I listened to your podcast and yeah, don’t worry about it. If it’s bad, just start somewhere. So yeah, I went into the office. Did I think about a five-minute video? And it got really good feedback even though it was grainy and wobbly but yeah, that’s where it started. Yeah, June last year.

Alex: Yeah. Wow. Okay. It’s great. I love it because like, well, the thing is with having podcasts you don’t get more ratio of feedback to listeners is very different to anything else. Because like on a podcast, there’s no natural place to comment or anything. People have to take the time out to send you a message. So like when you’re putting videos on YouTube is easy to comment and you put posts on Facebook, it’s easy to come up with a podcast, there’s nowhere to comment. So I only get the old kind of message pin when people do actually reach out and it normally is because they’ve done something so it’s always like, brilliant to hear that something that we’ve done has kind of affected someone else. So it was really.

Stuart: Yeah, no, that’s good. I sent you a quick message to say thanks you’ve inspired me. Yeah, but I watched it and got some feedback on it. And I think the feedback was great. I love what you’re doing not enough people are talking about equity release. Not enough people are trying to educate both clients or potential clients or other introduces as to why it’s good for the older generation, but also why it’s good for other financial services businesses to understand a little bit more about it. And I went online and went on YouTube and there’s no one really being real online about equity release other than being lossy companies who and millions on production or they’ve got their remember to morph Sony heart and all that they.

Alex: Oh yeah.

Stuart: They’ve got those types of videos which are great. So I decided to probably shorten the videos a little bit. Because the feedback was great, I really like what you’re talking about. But it’s too much information in a five-minute video, why not 1-minute videos. So, so yeah, I thought, right, let’s break them down and literally put something out on LinkedIn. were based in Plymouth. So put something on LinkedIn, then you will know any good videographers. And a guy called Luke Strata was recommended a couple of times and he and I met he came in the office and wow, what a setter. I mean, the cost wasn’t too bad at all. But the camera equipment I know you’ve seen it on some of our LinkedIn vids. It looks like yeah, so being in next Hollywood blockbuster, this coffee breaks a lot.

Alex: And if you’re in a restaurant or a cafe and I was at Stewart’s house, and they were at the tables, that’s definitely a restaurant or a cafe or something. I was like, I’m in the wrong game from and if you can get a house like that.

Stuart: Equity release, and you’re fortunate And I know that you know that we’re very near the home, which is the beautiful see parts of glimmer, the office and we go down there for a coffee sometimes and of course we’re OSHA mortgages notion act to release and the cafes overlooks the ocean and you know in my brain it made sense but the cafe owner said yeah, yeah come down for the morning and then you know just to make sure you have some tea coffee and bacon buses and you can have the room for free and you know, he asked me about the buses I’m honest. Luke and I went down there Luke set up first and I came in and oh my god, he has taken over, probably half that blooming cafe. And yeah, it didn’t seem like a great idea at the time I took the dog down and I don’t you’ve seen the first video but the dogs and James Bond villain stroking the dog up on my lap. I read two minutes before the video started to shit right. So in the cafe as yes and customers are coming in for breakfast so yeah. Not quite as glamorous.

Alex: Yeah.

Stuart: Oh then a storm came so we were filming with the storm in the background so the beautiful ocean waves were quite as I expected but you know you laminate and you’ve got to do better to do it well.

Alex: Well, that’s brilliant. I love that so much has happened to me so much to actually put you off doing it and make it harder to work with it. Let it go baby is still peeling off and I’ve just found my replies to you because I yeah, I think I said yeah, so one thing I think I said was like, Don’t worry about you don’t need an excuse to make the video I think I was like, I think a lot of people do that they sort of when you’re first doing videos, you feel natural. You need to explain why during the video. Yeah. I remember saying that as well. And then yeah, I think I said splitting it up into smaller, smaller ones.

Stuart: Yeah, great.

Alex: Yeah.

Stuart: It was fine because the first step videos were very much okay. The clients out there don’t understand about equity release. So let’s tell them what the process is. Let’s tell them why modern equity release is better than the old equity release. Let’s tell them you know, the interest rates are lower than they’ve ever been. Let’s tell them there’s no negative equity guarantee on just about every product out there. So, you know, there’s a real fear in my world is about equity release. So let’s dispel some of the untruths. Let’s tell people what the process actually is. And let’s try and be a little bit more accessible. There are some really big companies out there doing equity release, you know, you have Vivos, Liverpool, Victoria, and there are some huge broker firms. I think the more local the more family-based business, such as ours is where local older people want to be where they want to be, you know, they want the products they want their people to be from where they’re from, and understand a little bit about them and their world. Does that make sense?

Alex: Yeah, no, that’s exactly what we found when we’ve cuz we’ve run some x release ad campaigns on Facebook. Yeah. We’ve found when we’ve advertised the advisor, rather than a brand, and we’ve made it very personal, they work really well. And the cost per lead is slightly higher than what you typically get with mortgages. Yeah, we brought that down a bit. But the quality when that comes through when we’re advertising the person. What we have found, though, like, you rightly say, a lot of fear, like every ad campaign, we’ve put out, there’ll be loads of people saying this is a scam. Yeah, many of them and we don’t, a lot of our clients aren’t where we’re trying to get. We’re creating written content to dispel the myths but a lot of them don’t want to do video. It would be great if we had with each comment rather than having to hide it. We could put a link out Oh, actually, if you check this, you can see the difference between what you think and what it actually is.

Stuart: Yeah, you know, we played around with some men, we did some Facebook marketing last year and yes, absolutely right. The feedback you get is, you know, it’s quite vitriolic. They don’t hold back. But I was doing it to get that over the phone, but we’ve just experimented with it. And they kept deleting the comments and I’m like, No, no, no, no. If this is the comments we’re getting, we need to address them. So I took over replying to the office as a scam or that you used to get things like oh, my dad took out 70,000 pounds and now he owes 180,000. And I remember one specifically who’d said but you know, you don’t know the backstory, so it could have been his house was repossessed. So we need 70,000 pounds. Therefore 70,000 pounds is a great investment to keep your property or the other thing, and actually, this is what I found now, he has taken it out seven years ago, and the interest rate was 8%. So what actually happened there at the time, it may have been the right thing, but now it’s not that a huge part of our education is well, we need to review it. You know, I was looking at stats the other day, and it’s about 40% of the public are on a standard variable rate for their mortgage for equity release, 92% of the public have never reviewed their rates. Well, that guy went back to and said look really sorry to hear but the interest is accelerated so much more neck to release lets you pay some of the interest, all of the interest and the interest rates start from 2.8%. Why don’t we review that and we reviewed it and got an array of just over 3%? So bring your critics on it. It was brilliant. Because of how many people read that?

Alex: Yeah, fantastic.

Stuart: Yeah, very not so much. And we try to use those case studies because that’s the thing. It’s, you know when we’re talking about rates, when we’re talking about the non-equity release being x, y, and Zed, it doesn’t really mean a lot to people. But when we’re saying this client came to us on an 8% interest rate, we managed to do it for three. This is how much money he saved each month, or this is how much less the interest is accruing by so. So yeah, definitely the case studies would be a tip I’d give any equity release advisors out there, you know, make it real. Use the examples you are doing for clients because that’s what people want to see.

Alex: That’s amazing. I think you may have single-handedly helped, as I was gonna say, millions of people who don’t have lots of light bulbs. Go Often in my brain, I’m sure and you’re on it but I know we get a few people listening to the do equity release as well that are thinking Actually, I can use and you do well that’s made me think of randomly. Have you ever seen suits the

Stuart: Yeah, Meghan Markel and all that.

Alex: Yes. And it just reminded me of Harvey spectre saying when there’s a gun pointed at you, you turn it around and you’ve turned that negative feedback into a positive by going into a colour, no-win situation of someone slagging you off on Facebook, into a new client, you’ve literally acted them, ensure.

Stuart: It’s good to do and you know, it’s quite good for the soul because if you’re putting yourself out there in any context, we started off talking about videos, but this is Facebook advertising yourself out there and people are actually not slacking off your company as such. But then you’re in and you know, my Facebook has got all my friends on my family on and if people are actually seeing The industry I’m in, it’s got a bad reputation, then that tells what I do. So I want people to understand the passion I have for actually getting people to understand that modern equity release actually is a very far cry from where it was five years ago, and actually is the right thing for a lot of people. It’s not the right thing for a lot of people as well. Yes, they need to approach us so that we can, you know, with full integrity, sit down with them and go, actually, it is right for you, or Actually, no, let’s phone your lender and just renegotiate your deal. You know, we’ve done that for a couple of clients where we’ll come into the office, we’ll look at release, and you know, they’re in their late 50s. And I’m like, well, no equity release can’t be right for you at your age, because we don’t want to pay the interest and the amount you’re learning when you get to the age you’re probably going to get to is a huge chunk of the likely value of your property. So let’s speak to your life. And see if they will let you continue on your interest-only mortgage, let’s be about other options for you. And if none of those options work, actually, equity release might be right for you. But it has to be right for the person at the time, the wise people and says, actually, I think equity release might be suitable for you, but in five years, but in five to 10 years, so let’s stay in touch over the next few years and see if your position changes. So I think integrity has to be a huge part of it, which is why we’ve got to get out there and talk to more people.

Alex: Yeah, absolutely. I think just linking this back to video so if I put myself in. So my mom is 70.

Stuart: Yeah.

Alex: She wasn’t elite mortgage-free debt-free. If she wasn’t, and I am. I worked in a different industry and I didn’t know about equity release, and I didn’t know about any sort of financial services like that. I would be worried about my mom at her age sitting down with any kind of financial advisor without me being there? Yeah, because they watched too much rogue traders and stuff like that and you’re very protective over your parents. So linking this back to Vivio I think the great thing about video for me, if I was looking at it for her, and I saw you doing all these videos and you come across the way you do, I would feel much more confident picking up the phone to you and saying, Can you sit down with my mom and talk to her about it? Because I’ve got to know you a little bit and like you say, integrity, and trust.

Stuart: Yeah.

Alex: Really, really important for me and I think there’s a lot of people who are like me.

Stuart: I totally agree. And, you know, I can hear myself saying this to clients and I’ve said it’s a mom, dad that five years ago, I wouldn’t have done equity release for my mom and dad. Today without a doubt. In fact, we’re talking about at the moment I would get mum and dad to do it. And if someone can say that they would advise their parents to do something like, I think that’s hugely rare of how they feel about it. And yeah, you’re right that the videos do help because people see you, people get to know you a little bit and it’s only a little bit isn’t it because it’s a one minute, but they see you, they see you with the dog, they see your family business, and that does grow some confidence. And we, you know, but it’s only one part of many, I would say, you know, our reviews are fundamental to us. Both have good reviews and are vouched for and vouch for, I think a brilliant company, who have really helped our business grow with their reviews and the way they do things. I also think if you’re looking for an equity release advisor for your family, or for you, your business to work with Got to be by referral. So who would someone recommend? And you know, are they a good company ethically? And that’s tricky to work out. And are they a member of the equity release council? That’s the one that I would look at, you know, the equity release Council have standards for our industry. If an advisor or a company is part of that to release counsel, actually, they’re taking steps to almost certificate how reliable they are. So yeah, videos are important, Alex, but I think, as a part of several other issues that people should consider.

Alex: Absolutely. Do you think the equity release counts or do enough to make people aware that they as a body should be you know, they are that stamp of authority because you go to a website and you see that there but I think a lot of consumers may not know what that means.

Stuart: Excellent question. I had this conversation with the equity release Council, probably about six months ago, I was in contact with the chairman, the CEO and the marketing department. And it was good. I’d made the videos. And then I thought, well, let’s connect to the risk councils website, see what videos they got? And check. No, no joking at all. I think the most up to date video was from 2016. And maybe 2017. I think they modernized recently and went to the marketing department. I said, Look, I don’t understand. And we are trying to get across to people how modern equity release has changed how the products for everyone out there. But your videos are just not up to date. I’ve made some videos, how about I send them to you. And you have a look, why not use them on your website. And they’ve used to, I should have told you. Sorry, I haven’t told you that.

Alex: I think I mentioned something about the equity release count. So like you said, I got a mention in a blog or something.

Stuart: They put two of the videos on their website and we’ve set up a YouTube channel with all of our videos and they learn this but I completely understand if they can’t be seen to be promoting one company. And you know, my argument to that was no, I don’t want you to. I want you to show the equity release advisers out there, what is possible, you make videos, and make them interesting, make them popular, and we’ll publish yours too. They started off with it’s become my famous video now. It’s the Wendy Bohunan video and it’s a lovely lady from Plymouth who first got in contact with me last year, who and she’d seen an advert I put up a local glossy Plymouth magazine that goes up to about $40,000 And she’d seen it and she saw the family. The family photo as I call it. My wife sent me the office manager and the dog and then said I’ll, you know, bulk bloke with glasses looks like a nice chap. They think I’ll get him around. So I wrote around to see her and she was in a bit of a safe state. That was a horrible phrase, but she was suffering and her son was bringing her food parcels. She told me, she was wearing a 199 Oxfam dress, or someone’s bringing her food parcels each week and a half, pretty dilapidated, and she got a call while I was there, from someone chasing her for money. Fast forward six months. I went to see her just before Christmas, and she was wearing a nice outfit. She now treats herself to Marks and Spencers once a week her son doesn’t bring food parcels. The property has had some improvements and she no longer gets phone calls from people. Because she took out equity release, that is it’s mental health has improved as well, that is a kind of rags to riches story for me because it’s real. And she blesses her. She was recorded by the local paper who got hold of the story and she gave a one-minute explanation of what had happened and it was super Android equity release council saw this and said we want to use that Stuart, it’s, it’s a great story as to how to release can help people in the right situation. So you have to cancel since then. I’ve opened up this to equity release advisors. So if you are an extreme supervisor and produce some good video footage or a good blog, they couldn’t have it on that site. So yeah, a good little tip there.

Alex: Lovely, brilliant. Perfect. So I want to find out the kind of like because you were we’ve been talking off the air, we were kind of mentioning your sort of retail background, and then you’ve done you were sort of your last sort of employee job was with Santander. Is that right?

Stuart: Yeah, that’s right. Yeah. Yeah. I spent seven years straight from uni with deponents. And loved it there. Yeah. through the various management roles. You know that a lot about people and service, then, yeah, just happened to get into banking and was doing branch management and mortgage supervisor roles, regional mortgage manager roles. And, and then actually, I thought I could do this and I could do it as a business and there are so many marketing things that I want to do that a big corporation looks at and goes, it’s not really the brand is not really what we want to do. It’s not really where we want to go and I thought, well, actually, a good friend of mine owned financial investment companies. Short financial planning. And I said to him, Look, you don’t have any mortgages. And I know you don’t want to do mortgages, how about I have a room in your lovely offices, and I start a mortgage company, you helped me by being my supervisor. And then we came from there. And that was, what, two and a half years ago. And last year, it changed and we wanted to rebrand. We felt that we were growing to such a size that we saw the alarm in the background. Really, we thought, yeah, it’s time to go out on our own. I bought his shares off him. Then we rebranded the company in January last year, and have a look back we went directly authorized and the big thing has been all the marketing we do all the branding we do is up to us. We’ve got no one saying oh, no, that’s not what we want to do. That’s not how we want to do it. We would play in our own funnel. And, and that’s really, really how we want to do things. So, yeah, as a great step for me. And as I look back on it, we’re sort of done 10 years before. So yeah.

Alex: Was it scary?

Stuart: Hell yeah. Yeah. Because you go from a decent salary to knowing money is coming in. And I know, a lot of advisors out there. I’ve done similar and it is scary. My wife had to work a lot of hours to pay the bills, and what it’s like there’s a pipeline for business and it takes two-three months to come in. So yeah, the early days were scary. But then we grew as having a reputation. But we started off as a mortgage company, Alex, residential is only and we started getting more and more equity released inquiries, and I’ve done the exams. And I thought I love this. I love how life-changing equity releases. And it’s a booming business. And it’s a niche. So all of those things made me think, actually that’s the direction I want the business to go.

Alex: Yeah, fantastic. And what’s the kind of the plans for the future then are you kind of thinking about this? I’m happy to sort of, as far as we are or want more advisors or you know, want to go national or want to keep it local? what’s kind of in your Have you thought about it? Because we’re sort of about a year over sort of Christmas. I was thinking about the next year, what you know, future and things like that.

Stuart: Yeah, very much. So I think, probably about six months ago. I thought, right. Okay. So, and you notice like you get anyone gets to a stage with a business that actually this business takes over nicely. I do the things that I want, I can pick the kids up, I can drop them at school. I don’t have to work weekends but don’t want to or we can go to the next level. I think because I’ve started collaborating with a lot of businesses around the country. We’ve got some good institutions in London, Oxford, Bournemouth, Basingstoke, new Bri, actually, we want to expand the business. I want to be out there more and meeting new introduces. So we’ve got two new advisors who actually are just going through their CMPA now. They’ve got a week away in Bristol next week doing what the week after, and then they’ve got two months gap, and then they’ve got another week in Southampton. I think the second one is.

Alex: Okay.

Stuart: So yeah, we’ll have three of us advisors, recruiting additional admin, but we want to grow organically. So one of the advisors has been our office manager, so that’s Sammy, and other ones my wife, so it’s still keeping it a very close-knit family business. Because, as I’m sure everyone out there knows, recruitment is really difficult. Getting the right person that fits in your ethos in your model in your business, given the service that you give is very difficult. Whether we go that way in the future, I don’t know. But it’s interesting because I’ve just been working on this in the last couple of weeks. What do we want the business to represent in 2020? Well, we want to continue the education we’re doing around equity release. We want to continue the collaboration we’re doing with Well, we’ve got solicitors, we’ve got accountants, we’ve got mortgage brokers, we’ve even got equity release advisers who don’t really like doing it to lease sending us business and with commission sharing with them. Because you know, if you’ve got a mortgage business and your equity release qualified, but you don’t do many equity releases, it’s difficult to actually sit down with Brian, and go, these are your options because you’re not up to speed with it. It’s fast-moving, so yeah, we’re working with groups like that. And that’s what I want my role to be going forward. But last year, our best things we did were the things where we went to events, we ran events with our introduces with our partners. And I’ll give a couple of examples. So far this year, we’ve got fine dining experience. We’ve got a gin tasting event, and we’re going to horse racing, we’re going to eat now but races and then they help for our partners and are introduced as where we say, thank you. We say thank you for introducing that business to us last year. And don’t forget us this year. Because for us, having fun at work is really important. You know, in the past, I’ve had mental health issues and I’ve struggled getting up. So the balance of business is really important to me. So yeah that’s what 2020 looks like.

Alex: fantastically you have me at gin tasting I am I’m a huge draw to know what my may want to know my knees or regulation is.

Stuart: Come on.

Alex: Find a gene that I like more than sip Smith.

Stuart: What’s it called?

Alex: Sip Smith

Stuart: I’m actually writing this down what flavour?

Alex: Well it’s like a London dry gin. There’s nothing fancy about it.

Stuart: Yeah.

Alex: Every gin that I try.

Alex: Yeah.

Stuart: It’s like it’s good, but it’s not quite. So my solution is to find a gene that I like better than sip Smith.

Alex: Oh, you have to try and then do a lemon drizzle lemonade just have the normal the green one. It’s got a swan on it. I’m on like, it’s one of the gin is on my things like I’m I think I’m known for having beard glasses. Loving and drinking gin is like the key things

Stuart: So I’ve just written down green with swan. So.

Alex: Yeah, I’m after that. Well, if you love Sip Man, then you’d have enjoyed the research that I was doing last week of places in Devon, that have good gin events. And one of them and I’m not making this up, we’ve got the National Marine Aquarium in clover.

Alex: Right.

Stuart: They got an event coming up in a few Saturdays time called Gins with Finn. I’m honestly not making that up. They somehow have managed to get the National Marine Aquarium and the gym company together, and they didn’t know what to call it. So it’s an evening event where they’ve got a company with several different gyms and obviously the sharks and the various animals they’ve got in the tanks are the fins. So yeah, you might have to come up with four gins with fins, Alex.

Alex: Well, the other thing I love is a good pun. I absolutely love it. So
that sounds like it. My event well it’s a full house.

Stuart: Yeah.

Alex: Oh, my so I’m gonna touch for a second I’m not gonna pass away this year but my funeral should be called gin’s event.

Stuart: Yeah. People will be pleased to hear we’ve actually decided against that one as Baba has 143 different gins and now teaches you how to make them and part of the event is you get your first three as part of the deal. So yeah, I think we’ve got. I think 12 of our introducers and partners come into that one. So yeah, it’s all part of it. It’s yeah, enjoy business, enjoy collaborating and let’s make up days fun, I think is the key.

Alex: Absolutely. Well, we’ve got a I was just looking at my podcast schedule and there was a guy we recorded with Adam King who, so when yours goes live, his would have already been on the thing he talks about is partnerships. That is massive for him so yeah it just makes sense doesn’t it getting those right partnerships where it’s kind of a win-win for you and for them even like you say people that are qualified in an equity release but do it as an add on?

Stuart: Yeah, absolutely.

Alex: Getting with the right people and yeah, and the thing coming like bringing it back to the video that is building rapport but it’s meeting people in person builds rapport more than ever. Giving them free Jin builds a lot more report is all about for me like relationships are like having a good life. I just think I like doing business with people that I like.

Stuart: Yeah.

Alex: So and then doing like videos is getting to know them a little bit first, but then that’s why we do our events in peace where I can meet a lot of people that listen to the podcast and things like that, and then that builds our relationship. Even more. And that’s just the same across any business especially I think if you’re giving financial advice.

Stuart: It is a nail on the head, I think. Yeah, the videos when we started them in June and then through July and August, we released one a week of a series of educational ones and the ones we just started releasing all the why, as a sister, accountant, mortgage broker, etc. Should you work with us? So yeah, the second one will come out this week, and then we’re doing them weekly. But the last set of videos, actually, yeah, you’ve just made me think of a guy contacted me on LinkedIn and said, I want to collaborate with you. You know, you could really do a lot of equity release. You see a lot of clients. I haven’t got the confidence to do it at the moment. So yeah, can you see my client will like I’m sending them completed on Monday, the client completed on Monday and I’m sending him a check for just over 6,000 pounds this week, but actually check is so 1980s However I send him the funds as soon as I received them. So yeah, that the collaboration thing can be lucrative and he hasn’t done any of the work or taken any of the risks on that, other than he has a good relationship with the client who now has helped her three daughters out one was struggling with our business one was struggling to pay a mortgage. And the third one was just delighted that her two sisters were struggling. Now she wasn’t obvious but the other way we’ll be fair to divide the money equally three ways. So the third child got the same as the two others who really needed it. So yeah, it’s a good story about how videos can lead to increased collaboration and how that can help a business because how does that guy who sent the client to me know how does his client feel about him now that we’ve helped her solve a problem. Exactly.

Stuart: Exactly. Thank you so much for introducing me to Stuart. Exactly. It’s brilliant. It is like it is a win-win. And so yeah, no, I think we spend a lot of time naturally in our businesses thinking I want to find new business myself, and when I’m on a market myself, just to get new business, but actually marketing to get collaborators and partnerships as well is, you know, coming massively.

Stuart: Yeah, yeah. And it’s something that I cottoned on to later on last year because any marketing you do for clients is actually hard work. And it needs to be very consistent. You need to do a lot of it. And finding the right niche is really tricky. Whether that is you know, because obviously, my niche is, well, probably age 65 to 75 owns my own property. But has a need for a lump sum or income, whether that be to improve their lives, whether it be to invite them, improve their family’s lives, whether that be to reduce their inheritance tax liability, and they’re perhaps not easy niches to find in a marketing campaign. But when you’re collaborating with people who, you know will write as, as an example, whether they’re a solicitor or just a will writer firm, one of the questions they ask someone when they’re writing Well, do you own your own property? Oh, yes. And we’re writers that say to me that the phrase we hear most is where asset rich but cash poor. And, you know, I know someone who may be able to help you with that. Let me introduce you to Stuart. And he can talk to you about being asset rich and a little bit less cash poor. So yeah, it’s those collaborations and when someone finds a client for you, the relationship is virtually almost there.

Alex: Yeah, exactly.

Stuart: Whereas when you find the client, you have to build the relationship. So yeah, the collaboration pieces are where the future is Alex? It really is. That’s a huge part of our business for 2020. And I would suggest for people out there, it should be part of this.

Alex: You’ve been dropping value bombs all the way through this Stuart. Exactly. We’ve needed for 40 minutes. I can’t believe it.

Stuart: Wow.

Alex: This is what I love. So the podcast, but amazing is nearly when it will be a year old by the time we published this.

Stuart: Okay.

Alex: We would have only had this conversation if I had started it. And what I love about talking to advisors is that I learn more from your perspective as well. But yes, you know, we only generally only do the marketing stuff we don’t deal with the end consumer. So for me, I get loads of different ideas from, from having people like yourself on. So I’ve really enjoyed chatting with you. I love your enthusiasm for everything. It’s really refreshing. Is there anything we haven’t talked about? That could help anyone listening? Do you think?

Stuart: Yeah, the only thing that I think that I was thinking about? Obviously you, you invited me to this last week and I’m thinking about well if I was listening to a podcast, what would I want to hear that we focused a lot on video and I think the video is, is kind of the symbol of what we as advisors need to do. And what I mean by that is, the video was try something outside of your box, or something out of your comfort zone. Well, in the last six months, I’ve been trying things out of my comfort zone, and things like contacting that journalist in the Daily Mail, who’s done an article about your industry and saying really interested in your article? A couple of things that disagree with that data? How about you ask me for a comment next time. I’m going to the local press and saying, Okay, what do your readers know about equity release? What do they know about investments? Whatever your niche is, what do they know? They will try to get you to do an advertorial and pay for it. But yeah, maybe that’s the right thing for you to do. That morial is how I’ve grown my business in Plymouth. I think my advertorial now a lot of the local newspapers are online as well. And one of the 2400 videos that I referenced earlier on that got over 6000 hits from people online. So yeah, it’s trying things that are a little bit different, be open to ideas. The last one I’ll say is next Saturday, I think it’s the 25th we’ve got an advertorial appearing in The National paper in the times and national paper, and I would never have considered going national, even a year ago. But the company phoned me up. And obviously, it’s a selling space advertising marketing company to say, you know, we’ve got a quarter-page advertorial. It’s 8000 pounds. Okay, can I have two? No, no, no way. As you know, I’m a small business. There’s no way we can afford anything like that. But I’m interested in the concept, talk to me about it. And he sent me the article. I hadn’t looked at it. And then I said, 8000 ridiculous. And you had three and a half thousand. I said, Wow, there’s a discount for you. And I said I’m really interested, when’s the deadline? And he told me when the deadline was and I said, Well, I need to have a think about it. I need to have a chat with the directors on their new director. I need to have a think about it. And he came back to me: The date for deadlines ledger What are your thoughts? I said I want to do that. But what’s your very best price? 1500 pounds we’re going to 1.2 million homes I’m really scared now Alex. NET today because we were just trying things a little bit out of the box. We’re prepared to negotiate, we want to build relationships. He wants us to advertise in the future. And I think Yeah, what’s a 8,000, 1500 pound discount that’s a pretty good discount so if you’re out there and dealing with agencies and papers, kids sticking to your guns negotiate to be a bit cheeky and wow, you can find yourself in positions you possibly think it would be.

Alex: That’s fantastic, or you will have to let me know how that goes on LinkedIn because I will. I’ll add it to the outro of because it will be by the time we get this published so that all you’ll kind of know what’s happened with our

Stuart: Yes, yeah.

Alex: We’ll do it with a bit of time travelling. Stuart this has blown me away genuinely, the amount of value you’ve given. I’m really excited to get this live and share it with everyone. And it’s been great to hear what 2019 has been viewed and I’m really excited to like, I don’t want to wish my time away but I’m really excited to see where you are this time next year.

Alex: Yeah, no it’s gonna be exciting in May and yeah, I really appreciate you. You asked me to come on this because the value bombs thing I’ve never even heard of. But yeah, I like coming up with new ways of doing things. And I really enjoy sharing those ideas. Because, you know, we know active release advisors in this country is my enemy or my competition. The enemy in the competition is people who are saying that equity release isn’t right for people and by us why it’s right for people and as educated people, we will you know, what is that lovely phrase? A rising tide lifts all ships. And that is what we’re trying to do here.

Alex: Fantastic. Love it. Love it so much. So awesome way to end this, Stuart. I really appreciate your time. Let’s definitely do this again next year if not in kind of six months.

Stuart: Great.

Alex: All right, Stuart. Thanks again.

Stuart: Yeah, all right. Thanks again, mate.

Alex: There we have it. That was my chat with Stuart, an absolutely great guy. He’s the first equity release advisor to be featured on my new podcast, the equity release podcast, which will be out now as well. It’s kind of out I’m recording this on the week of it launching. So by the time this is live, it will definitely be out. So check that out if you haven’t already. And I will see you next time. And in fact, I’m recording this a bit early. And I’m a little bit worried about the outbreak of the coronavirus kind of outbreak affecting a lot of events. So as I record this now, our event is going ahead. And this should be published on the 23rd a couple of days before our event. So hopefully fingers crossed touchwood I’ll see you in a couple of days if you come in. If, if it’s not happening, and I haven’t had the chance to re-edit this podcast episode, that’s a bit confusing but hopefully I will be seeing you in a couple of days. See you there.

074 – Catching up with Jodie Stevenson

074 - Catching up with Jodie Stevenson
074 - Catching up with Jodie Stevenson

About this episode

Hello, and welcome back to the lead generation for financial services podcast. This week we have got an old friend, Jodie Stevenson. Almost a year ago when we had our first podcast interview and that went to be the number one downloaded episode of last year.

Jodie is like all other finance brokers, but even though she just had a baby but still continues to supply leads to her clients. Right now she is with B2B Finance which is providing her with leads and she’s also doing her own Google AdWords. These help her produce 2 different types of leads with different conversion rates.

For every enquiry, she gets the leads, CRM, check for notifications and will schedule a chat with her client. And to make sure that she’s on top of everything she uses a blank sheet of paper and knows exactly the template and just writes everything and gets it organized. She does that for every client until she runs out of paper.

Recently she bought a notepad by Rocket Book. It is reusable, can automatically scan, upload to dropbox, digitally file, and then wipe clean and use again. And again.

And if you happen to look for something like a file created 6 months ago, Rocket Book can easily find it for you and locates it in your dropbox file.

Cost is $34.99. They’ve done microwavable one as well where you write in it and put it in the microwave and it will erase everything. It’s a huge impact environmentally and it helps save a lot of waste.

Transcription:

Alex: Hello there, welcome back. And we’ve got an old friend with us. This week, we’re catching up with Jodie Stevenson and it was pretty much a year to the date that we had our first podcast interview. And it went on to be the number one downloaded episode of last year, and of all time, so people talk about her a lot, actually, when they’ve, I think it’s one of the kind of the earlier episodes that people sort of pick up on because it’s one of the first mortgage brokers that we interviewed, and they’ve come on to become the most popular episodes. So I really enjoyed catching up with Jodie. So let’s dive straight in. Hello, and welcome back to the lead generation for financial services podcast and I can’t quite believe it’s been a whole year since we last caught up with the one and only Jodie Stevenson. How’s it going?

Jodie: Thank God it’s one and only. I can hear my mom saying that, thank God.

Alex: We were just saying, how was it? You were like, no, it’s nobody You know, it could have been a year but it has.

Jodie: But then we were talking about things like, what things have had like you’re like, a quarter of a person that you were then you were last year.

Alex: We haven’t got a video either away. But yeah.

Jodie: Now you’re super skinny. Don’t worry, though. I’m still fat and consistent for the world. got consistent and but yeah, no, it’s, that’s great. There’s actually been a lot of things that have really happened. So if you actually like, pile up the achievements that both of us have had in the last year. Actually, that makes sense. It’s probably like a decade’s worth of achievement. So yeah.

Alex: It’s funny, isn’t it? Because you like them day by day, week or week, month or month thing you know, I haven’t really done a lot. I’ve really improved a lot if anyone needs to literally think about doing a 360 and see Oh, this time last year I was doing this, you know, what.

Jodie: Yeah, exactly. Well, I mean, I taught a human to walk this year, which is, technically he taught himself. I’m taking the credit. And if he was walking funny, I wouldn’t be taking any other credit for it. But like, yeah, like he’s actually like, he’s doing the real things. Like he’s really doing things this year. Like he’s, he’s learning words. And oddly, he’s learned the word jacket. It’s one of his jackets, he calls me Jodie instead of mom, which is awesome. Yeah, so shouts Daddy, and Jodie, I’m like, thank you very much.

Alex: Excellent, excellent show you love that. Because I remember obviously we had the
Wow, it’s just a sad thing. Obviously, we had the dogs barking.

Jodie: Oh yeah, Thrasher and Baker. Oh yeah, yeah. Oh, that happened in a bowl we got em. So they went to live with another Basset and Mum, basically, because we were part of a really good dog network. And so they went to live with this lady who’s got like four others and they are just they are so happy. I don’t even think the fact they’re like maybe because yeah, they live on a farm now and there are loads of dogs there and they absolutely love it. And so yeah, that was a yeah, that was sad but i think i think we could be kind of at the point with you could hear how chaotic it was in the background. They were just like, they were just like, let’s go for a walk. Let’s go here and I was like no. And so yeah,

Alex: It is. Yeah, having a child, a human is a lot I wouldn’t have been able to do with pets.

Jodie: Yeah, but pets that I had created my own problem with the pets because it was too small of a house, too big of dogs, and not enough boundaries between anyone you know, the dog slept in bed with me and it just wasn’t, you know, it was a recipe for disaster. And luckily they’ve gone somewhere where they are even further mollycoddled than they were with me. So they’re there, they’re even better off now. I think that’s really it’s a really big lesson as an adult when you make a decision that’s going to hurt you and only hurt you, but it’s going to help someone else. So the dogs were going to be better off. I was going to be sad. And I had to make that decision and be like, Okay, well, I guess I’ll just be sad then because they’re gonna be happier. Real adult learning. So yeah, it was super sad like I was gutted about it, but I think it was the right thing for them.

Alex: I know, absolutely. Do you know what I was just looking up while you’re telling me that, so I thought I better just check because I knew yours was a very popular sewed for a while it was the second most downloaded? But you want to know something quite exciting that it was the number one downloaded episode of all time.

Jodie: Really? That’s amazing. That’s awesome. Yeah, you know, it’s my dulcet tones. It’s my lovely calming accent that ASMR of mortgage advisers.

Alex: Say well, I would like to say part of the credit of doing something super exciting with the title of like a mortgage broker generating their own leads doing blah, blah, blah, blah. So I’d like to take a little bit of credit for that.

Jodie: That’s okay. You can.

Alex: I’ll take 30% of the credit.

Jodie: Yeah.

Alex: That’s the number one so you’d be there. So David Thompson. So Gary was seventh, and then you don’t talk to a second, Me and Tom doing an episode were third. We should have been first you know, that’s an absolute disgrace. You got ash, Ash ball and fourth. So what was interesting actually the top, the top five are not if you take out me and Tom, the top five are all brokers.

Jodie: Okay, cool.

Alex: So now, you know we’ve had a lot of marketing experts on dishing out marketing advice. One thing I’ve learned over this year is that actually getting people like yourself and hearing your stories is what people are interested in.

Jodie: Yeah, what do you know what though it’s something that I found throughout my life and we had at the bank, we have people who would come and work for us. And you were like, university graduates and they’d come in on a graduate course or something, they’d come straight into management. And the rest of the bank was just like, nope, don’t I don’t want to know anything this person’s got to say because you haven’t lived this life. You haven’t come from the ground up. And this, you know, it puts there’s a lot in it. There really is I can sit there and say, Look, I know how to market for mortgage advisers because I am a mortgage advisor.

Alex: Yeah.

Jodie: I’m marking all myself. And this works rather than someone you know, just coming in and saying, This is what and we could probably be doing exactly the same thing.

Alex: Yeah., no, absolutely, absolutely. I think it’s, it’s being it’s easy to put someone to be like, um, you know, Jodie is a broker she’s doing that what you know, why can’t I and then maybe they think if there’s someone who’s not worked in it, and it’s easy for them? Yeah. It’s just easier to make a connection with people that are like you. So. Yeah, that’s awesome. And then you had you, as supposed you are the only one as well that we got on that was doing Google Ads themselves. I don’t think I spoke to any of the brokers that have been doing Google Ads themselves so are you still on your radar? He’s still doing that. Is that anything else overtaking it, or Is that still the number one.

Jodie: Now, I mean, I obviously had a baby. So there was a period of time where I wound it down. And I’ve continued to supply leads. So I still had a handful of loyal clients who just kind of kept buying from me over that period, but I stopped taking any of my leads. And so for about six months, I kind of just backed off from it, and then came back in sort of the back end of last year, I think a little one’s gone to nursery now. So yeah, I’m kind of back in it now. And, and it’s, it’s a blend again. So obviously the network that I’m with b2b, they provide me with leads. And, and I also have my Google AdWords, which, and they’re just two very different types of leads. And they all have different conversion rates, and they all work but I don’t think you should ever turn a lead source away and you know, if If you can, as long as you are meticulously recording how many times you did everything to in that lead, you know, did I pick the phone up and dial them? How many times did I literally put my hand to my phone? And because then you can figure out how much putting your hand on a phone makes you might be 74 P. But, we can take it right back to that.

Alex: Absolutely. I think I saw there was someone a broker showing me their screen and it was like one of their self-employed brokers had only logged two calls. They were saying that this I’ve not been able to get out as person but it was like two calls a week apart both before 5 pm. And it was like they were I can’t remember how long after it was the lead initially dropped. But it was they were reporting it but not doing enough. And I think there’s a case of people not being as meticulous as you are with that. I’m not chasing it enough.

Jodie: Wow. I would as always, I’m going to be going against the grain here. No, I don’t have the needs. I didn’t do it, man, I don’t do it. Look, if you want a mortgage, I’m going to touch. Here’s my number. I if they put in an inquiry, I mean I would the b2b, b2b have their own structure, which is you know that you make an X number of calls, and we have a system that sends them texts, etc. And those ones, you know, that’s, that’s James’s method, and I use that. But for my own needs I when the lead lands, I try within 10 minutes and firing them it’s straight off the bat. So I go straight in and I call him because speed stones and it always will and a lot of the times they answer the phone and go oh, oh, didn’t expect you to ring me that fast. And I’m like, exactly. I give them a ring straight away. And the chances are they are still sat by the computer. And so they get that one call and then and then I’m never in the zone. And then if they don’t answer, I send them a text and I say, Hey, it’s me from this company. I’m bringing about your mortgage when good, that’s all I do. That’s it. I can’t find them again. Nope, I bring them at the moment and then I send them a text and that’s it.

Alex: Do you mind sharing what percentage of contact right there is like what percentage of like, no contact is that you know.

Jodie: my contact rate is I have this down the other day I’ve actually I’m mentoring someone at the moment. So I’m more in my own KPIs than I ever have.

Alex: While you’re looking at apps are gonna it’s like two very different things going on because If you are buying leads or if you’re marketing in a way that you’re not building any rapport you’ve you’ve only got that quick window because they’ll forget about you. But if you’re marketing and people know you quite well and they’ve bought into already then you can wait. So I don’t think everyone I always think older minute coders are always like you say within 10 minutes.

Jodie: Oh, I love that.

Alex: Yeah, well little phrase for you.

Jodie: Yeah

Alex: While you’re looking at apps are gonna it’s like two very different things going on because If you are buying leads or if you’re marketing in a way that you’re not building any rapport you’ve you’ve only got that quick window because they’ll forget about you. But if you’re marketing and people know you quite well and they’ve bought into already then you can wait. So I don’t think everyone I always think minute older minute coders are always like you say within 10 minutes so I love that. Well, little phrase for you. Yeah. It because it literally is because they’ll because if they because there’s a lot of things that are important to people at that moment, like mortgages, especially protection that is important at the minute and then once the laptop gets close, I will it was important 10 minutes ago it’s not important now because this is happening. So you miss if you miss that window, I think you’re missing out. A big one. But it just depends on a case by a case like how well are you have you? Like, do people know you for that one thing and they’ve already decided that only gonna deal with you.

Jodie: No, my leads have no idea who I am mainly, my leads are very much advertised on an in a cold no company we are a company, we can find you the things you would like as your details to have a call and, and so yeah, just give them a ring or give them a quick call. And then I’ll send them a text and send them an email. So send them a text and an email. And if they don’t come back to me, you didn’t want it that much.

Alex: Yeah, I wonder though, I’d be so interested to see the numbers like because you’re you’ve got personality, definitely. If people got to know you a little bit before

Jodie: I leave a voicemail, I do leave a voicemail. So maybe that’s why I get a lot of callbacks and I get a lot of texts back.

Alex: And I think people prefer to communicate in the text.

Jodie: 100% of the day. I do.

Alex: Yeah, I think my big thing for us this year is to give the end-user the person that wants the mortgage, give them as wide of options as possible to communicate. And not just say, it’s only a callback, you have to have a goal, but it’s like, how do you prefer to us to get back to that email? Whatsapp? Facebook Messenger?

Jodie: Yeah.

Alex: Text, phone, and then let them just I think there’s a lot of leads being missed, because people are going through and there, and there, yeah, I need a mortgage or I need advice. I’ve got this situation, and then the only they’ll fill all the details out, and the only option is a callback and they’ll sort of agree to it and then they’ll think but whereas if it’s something like WhatsApp, then they don’t have to set that timeout to have a call because no one wants to be sold to and the broker can go away if they’ve done a fact find on the website. If you’ve collected all that information, why maybe go back to them with something and then build-up to the call.

Alex: Yeah, exactly. I something like I think it’s a month ago. And I needed to do something with my energy supplier. And I logged in and there was like to write live chat or like live chat, but I always forget it’s open. You know, when you open it, and then you just walk off, just forget you have live chat open.

Jodie: I’m so confident. I’m terrible with it. So, it clicks on this live chat thing. And it was like, Oh, do you want to just Whatsapp? I was like, Oh, yeah. So Whatsapp. And it just opened a WhatsApp chat with my provider. And then they just kind of got back to me throughout the day.

Alex: Yeah. So as a broker, like whether you’ve got advisors working for you or not, and some people don’t want to give them Oh, by the way, you can get a prepaid SIM and you can have WhatsApp away. So you can have all your WhatsApp communications open on a browser window to the on as you and it’s so much more organized than email as well when I’m doing a whole sort of project on facilitating WhatsApp Web for clients. We’ve been looking at WhatsApp chatbot as well, which is not as good as the Facebook Messenger stuff. But again, if people want to do it, we’re on it because if we can get as much info on if someone and then the only thing is one, someone said their network won’t allow WhatsApp communication despite it being the safest. And I could say I covered which network it was where they were like they ban any communication whatsoever knowing that WhatsApp is more secure than email. That’s bonkers. But either way Yeah, that’s definitely on our mind because I think a lot of people just don’t want to have a phone call.

Alex: See, very I’m sort of taking over this episode. So what so what else? So are you doing more of the commercial stuff on your ads before? Exactly it was commercial mortgages pretty much that you were doing last year my right

Jodie: Yeah, yup. So my advert saw more commercials but I do get a lot of isolettes through it as well. And yeah, but mostly it’s battleaxe for so it’s a limited company and

Alex: That does seem to be a very popular minute obviously with all the sort of tax changes and stuff. Yeah. How are you finding it like demand this from this time last year to now the B-word is kind of semi sorted is that affected anything or our market like?

Jodie: I would say that pre-Christmas which normally December is my salon and the month where I don’t do anything, and January is just like I’m continuing to not do much. Outrageous this December was, I mean, right up until Christmas Eve I was still dealing with clients and taking and taking upset on Christmas Eve. Crazy.

Alex: We saw one on Christmas Day.

Jodie: No..

Alex: One every Christmas Day, there’s always one.

Jodie: I don’t even think I’ll pick my phone up on Christmas day it’s just yeah

Alex: Yeah everyone’s different so people get bored and they’re like but yeah I mean I was cooking on Christmas Day literally in a second but yeah that that did happen.

Jodie: yeah now I’ve been really busy and really really busy and very much and that’s kind of what my year is about this year is understanding how to manage the famine and the feast know get tons of leads in and when you’re very quiet and then you know talking to me building it all up and then they kind of all slowly come back in and then you end up with like if anything you end up with too many inquiries because then you’ve gone too many people coming back and it’s kind of I’m trying to figure out what that nice even let’s take this many leads a day constantly rather than taking you to know 40 leads a day for two weeks, nothing for another three weeks. So that’s what my plan is this year is to find my sweet spot.

Alex: of literally the number of leads per week per day.

Jodie: Yeah, yeah.

Alex: And what was taking the most time for you, when you’re sort of dealing with inquiries? Where could it like, Is it like,

Jodie: what’s that? Sorry, packaging cases? And okay, so that’s always the most time-consuming part. And in any mortgage, getting the leads is fine, cuz everything’s automatic. And it’s also CRM, and it’s perfect. And the notification comes through on my phone, I click a button and get it’s great. And, but then once and I have a chat with a client, and that’s fine, and I don’t. Do you follow me on Instagram?

Alex: Yeah.

Jodie: And did you see the space paper that I got delivered yesterday?

Alex: Oh, God doesn’t know if I’ve been on the last couple of days.

Jodie: So whenever I get an inquiry, I have a blank sheet of paper. And I know exactly the template of my fact find a blank sheet of paper and I just write, write all and it’s all organized, you know, left side for Mr Right side to miss it, and it kind of all ends up looking like a fact find. And so I do that sheet of paper for every client, and then I write on that until really, I’ve run out of paper and it becomes a client file. And then I take paper, clip it in, and then they become a file. And yeah, well, that is pretty, you can imagine I’ve got like 60 notebooks piled up next, which is crazy. And so I’ve actually bought a notepad by rocket book. And it’s a reusable notepad.

Alex: What.

Jodie: Yeah, so you write in it. And then you get your phone, you get the rocket dog app, you scan it over, and it uploads it into Dropbox into a file, wherever you can put file names on it, and everything, and then just wipe the page clean and start again.

Alex: Oh my God.

Jodie: It’s like actual paper and so yeah, that I’m hoping that’s gonna save me a bunch of time because now it’s got handwriting detection as well. So all my notes now get uploaded into a file. So when a client rings me back in six months time and says hey you know Mr Donovan, I can just open my rocket dog file and go Donovan and it will find that note pad that page of my notepad and go that’s that client it might just say Donovan, ah avoid you know, but it will be and that’ll be on the new anywhere I am. I can just click it’ll be in my Dropbox and I can just search for that name anywhere I don’t need my notepads anymore. And because it will all be on this. This Dropbox so I think

Alex: Then 34.99 I’m just on the road getting a rocket book. Why not? Not mega expensive.

Jodie: Yeah, and the efforts are hilarious. I mean, you’ll really enjoy him. It’s just two guys in there like, they’re just having a blast making these books clearly they’ve done a microwavable one as well where you write in it and then put it in the microwave, and it just erases everything. And but that has a shelf life. And, and something I’m really conscious of at the minute is the impact that I’m having, you know, environmentally. There’s a lot of paper in my job. So I’m kind of wherever I can, I’m avoiding a paper. Because everything else in my life pretty much I know I doesn’t really have minimal impact with most of the things I use are usable things in most of my life but then in this just reams and reams of paper that I’m printing, I feel terrible.

Alex: It’s literally my desk at the minute. I’ve got these A3 papers where we spent sort of between Christmas and New Year like coming up with different ideas days for campaigns and what can be doing better and I’ve literally got a flood of these A3 bits of paper that I could have done in this. If they do an A3 version. I’m all over, I might get the small one anyway because I do use it like my notebooks.

Jodie: What size is a4? So A3 is quite bigger than A4

Alex: Yeah.

Jodie: I think A4 is probably the biggest that they do but you could open both pages because it’s 32 pages.

Alex: Yeah

Jodie: Maybe you could open both and just have it on there but you know if you do it small and then just blow it up.

Alex: Yeah, well, it’s my birthday coming up and the misses were like, what can I want I can kind of get you sort of you never want anything and anything you want you but I could just send you this thing.

Jodie: Do it because honestly, I was saying that is such a good present for people. And it’s the last one is the one I got and it when it gets delivered. It looks like a bag of space food because it comes in the old space bag. I feel very modern, very.

Alex: Yeah. I love it with these things I always get annoyed that I didn’t invent it myself.

Jodie: Yeah, my dad, my dad has invented everything before anyone else did. And, every time a product comes out, he’ll remind me of the conversation we’ve had four years ago where he invented that and he’s right, you know, we have and I say, well, maybe it should actually do one of those.

Alex: Yeah. Oh well, I used to work at an agency and this guy called Kazu came like a freelance designer and he just comes in, he sort of lives in our office. We used to work together and our old boss used to say that he invented Facebook before Facebook Like all the time.

Jodie: Oh, I bet he did

Alex: It’s in his head, but then never did the difference. Zuckerberg did something about it. That’s the…

Jodie: I think I invented iPhones and I definitely think I did. I had all the passion for an iPhone, in my mind.

Alex: Yeah.

Jodie: But it just was the translation that I just, you know, probably by the time they came, you know, when I’m thinking of and they were probably 10 years in development anyway.

Alex: Yeah, exactly.

Jodie: So though they’ll be imprinted in our fingers soon.

Alex: Really? Exactly. Yeah, exactly. So, other than digital notebooks, what else is new?

Jodie: So yeah, my digital notebook is very new. I’m mentoring somebody.

Alex: I was gonna say you mentioned it earlier. Yeah.

Jodie: I believe she found me on your podcast.

Alex: Well, do you know that happens a lot. This podcast doesn’t cost me a lot of money. It cost me time. I don’t make anything from it. But I seem to have made like other people. Like some really good so there’s like, lots of like, pretty much every guest I’ve had on saying so and got in touch. We’d like to do this. Amazing. That’s great. It’s brilliant that I always find it bonkers that people actually listen. And they still listen. And people actually do stuff out of it. So that is.

Jodie: I probably get one or two messages a month that say, Hey, I heard your podcast episode. And I’d love to have a chat with you about what you do. I’d love to buy some leads off.

Alex: Amazing.

Jodie: Yeah. One or two a month at least.

Alex: Well, I was just looking at when I looked at your episode stats, I was like, Oh, this has had eight downloads in the last week. And I was like, well, that’s like one at one a, obviously, more than one a day and it was over a year old. Least not being advertised. People are picking it out. So yeah, I mean, that is amazing. Amazing to hear. And then I say I didn’t get anything out of it. I mean, we get inquiries all the time. I don’t ask everyone where they come from. But that’s cool. So how’s that mentoring? Say what’s in terms of the minute you mentoring them on, are they on like everything or just marketing? Just Google Or literally the whole, the whole.

Jodie: So initially it was a marketing job really, that she just wanted something to learn. And as we kind of got talking, it just kind of organically became, we were both in a really similar position actually in our lives and her kind of wants to be in the same sustainable situation that I’m in where we can have our children and be the mums that we want to be and run a business that we want to run without having to sell Aloe Vera. Or, you know, these ridiculous shapes that people sell or anything like that. It’s just a true Korea and true business.

Alex: Yeah.

Jodie: And which is lovely to see that people look at me and think, you know, that that’s an aspirational and Korea, which is, you know, it’s great. So she approached me and I said, Look, you know, I’d love to expand outwards and as well not just physically but potentially for my business. Well, but yeah, let’s, you know, let’s, let’s do it and let’s just kind of cobble through it together. And so that’s kind of where we’re at. She’s taken a leap of faith on me and I have to leap of faith on her and we’re just trying to figure out how that works. And so that’s where we’re at. I’m kind of guiding her through how I set up myself. And then we would slowly integrate her into her own being our own broker. And eventually, she’s just been doing it a few months now. We’ve had Christmas, so it’s been a little, you know, nonstarter over Christmas, but she’s doing amazing, she’s got 10s of thousands of pounds in the pipeline, which is crazy. And you know, not all of that is going to go anywhere. But you know, even if I think we’ve said like, you know, roughly she probably roughly banks to bank seven grand. And I would say, out of everything that she’s had through, which is just gorgeous in it, you know, take this leap into like a totally new field and then get in a big pipeline like that. And

Alex: What I love about 99% of the brokers 99.99% brokers I know and speak to also just get as much satisfaction out of like, genuinely helping people as well and they and they and they get rewarded for it. It’s like what it’s like, I’m almost jealous of the rewards that you guys get from helping people as well as what you get in return. It feels quite a unique kind of job that it’s kind of a must to be satisfying.

Jodie: Yeah, it really is and do they want and I needed it as well. I really needed it because I started to doubt my own hipe last year and you know, when you have a kid you lose your identity completely for a period of time. And I came back and was like, right i mean obviously I have my group that was on your podcast which is still it still exists but it’s just because I didn’t know how to help these people and you know they were all asking me and I was like I don’t know just how do I do this I’m a parent and how do I do it? How do I do it? And I know me and you know conversations about that and definitely minute old minute cold is, you know, plays on my mind with these people. And so when this really naturally just progressed into something and mentor wise, I was really happy because I was like, Okay, I can do this. And, and I can help and even if all I do is just give her the tools and then send her on her way and

Alex: Yeah.

Jodie: Because it is, I’m growing as a person, whilst I’m helping her grow as a person. And, and it might be that she goes off and does it without, you know without me in the future and that’s, that’s fine. And it’s just something that I think I’ve, I’ve needed to do and it’s a big learning for me as well.

Alex: I think as well as you learn from teaching as well, she always won’t feel giving advice to someone else to do something you sort of like, I find that when we’re trying to I always feel like I’m looking at stuff more. So I’m not trying to help myself, I’m trying to help other people as well. So it gives me that extra edge so we’ve obviously got we’ve got the pressure of clients that pay us and we’ve got we’ve got to deliver for them otherwise we lose them and you know, lose house and family can’t eat and things like that, but also that extra edge of wanting to help other people that what they do well or not And affect me, but it always finds, since doing the podcast and doing videos and things like that, that it gives it I’ve probably pushed myself to learn more to help share that kind of accent.

Jodie: Yeah, exactly, exactly. I mean, I, I would have, I would have said I was very, you know, very efficient at my job. And I knew I knew exactly what to do, but actually, I just knew exactly what to not do. I knew what to avoid. I knew what I knew. And I knew I knew how to avoid the stuff I didn’t know. And with this new, new starter, she’s kind of expanded and been like, Oh, well, I’m looking at loads of stuff over here. And I’m like, Oh, no, I don’t play in that court. But what I have to do now, so I’ve, you know, started doing that as well and funnily and, you know, growth, growth is, it’s up and down and sideways. It’s everywhere because I’ve had a really great opportunity as well as my father in law and my mother in law and Actually, I’ve started on the path to working for me as well. And right, so they’re going to become mortgage brokers and buy their own rights, which is lovely. But also my dad is coming to work for me as well. And he’s had a background like you had a family that had worked in. He’s got some experience in it. Oh, yeah. Yeah. Right. Yes. So he was a senior financial adviser for the bank that I worked for. And my sister was an advisor as well. And she’s had a baby and she’s going back to work in January, self-employed as well, which is lovely. And so we’re all kind of doing it self employed. But yeah, my dad’s come in to work with me as well. Which is great because he’s the guy who kind of coached me and made me the person that I am. And now I kind of get to give a little bit back to him, but he loves me and he’s going to help me from above and you No, it’s going to, it’s going to go everywhere. And it’s going to be really nice. And it’s going to build a really nice little company.

Alex: Family literally a family business literally

Jodie: Literally a family business. Yeah. Yeah. I mean, my partner Matt, and he’s always been like a rock in my company anyway. And when I have these, you know, packaging nightmares where I’ve got just, you know, reams and reams and reams of applications that I’ve got to fill in. He’s just incredible. You just get straight on the computer and he’s like, scans him in and, and does it all for me anyway, so I’ve always had him helping me. And even if sometimes it’s just he just goes out with our thoughts. Leave Hello. Yeah.

Alex: Yeah.

Jodie: And so it’s always been great and hands-on, but it’s so nice that we’re getting everyone else is kind of getting involved in it as well. And it’s fantastic. Yes, it’s lovely. It’s quite a nice little family that we’ve got now. Really a family.

Alex: Really Yeah. And I think just going back to what you said about Like growth being up down sideways my business mental talks about competitive with like climbing Everest is like the night before they go to sleep they climb up and then they have to climb back down again to like a climatized so it’s always talking about the growth of that you’re up and then you’ve got sometimes you’ve got to go back down to be able to push forwards again parallel so it’s nobody can build a business with cute like continued growth will kill you.

Jodie: Yeah absolutely. Isn’t linear it’s not you know.

Alex: Yeah it’s a graph, this graph should have these peaks where you drop down and then you that gives you the ability to then push back up again. So yes one thing is you always want like a month I always want growth, growth, growth, but the one thing he thought he taught me about was that it is normal and healthy to have no backs and I’m pushing on from there.

Jodie: Yeah, yeah, exactly. And it’s amazing what you can really beat yourself up on mean on AdWords I can, I can have a week where I look at my fingers and you know, they’re costing me three times as much as they did on, you know, the month before and I will really panic. And I’ll go Stop, stop the ads. And you know, it’s just your instinct is to stop at that point but no, no, you need to stop because there’s a reason why they’re coming through at this. You know, it’s because people really really want it or people you know, there’s a lot of competition or whatever, but it always evens out. It always evens out over the course of a year and you always end up at the same cost per click. So there’s a reason it’s an average, you know, you’re gonna have some weeks where it’s half of your normal one that you just can’t look in like that you’ve got to set boundaries and be like, I’m only gonna, I’m only gonna worry about it. If over the course of three months, my average cost is going up and then I’ll worry and

Alex: Yeah.

Jodie: But even then don’t leave it another three months.

Alex: Yeah, exactly. Is that easy? Again, because when we do it like that with Google Ads absolute minefield in terms of like, we’ve got one company where the cost per click can range from like quid to four quid depending on the time of day and when other people are bidding and things like that.

Jodie: Yeah.

Alex: There are so many sorts of and it’s difficult when if there are brokers with a small budget as well, those impacts will be felt bigger than one whether someone’s spending like 50 grand a month compared some of the spending 500 pounds those ups and downs have felt much bigger with the smaller budgets definitely.

Jodie: Absolutely.

Alex: Have you ever kind of looked at the thought about SEO being on page one top of page one for those keywords bidding on.

Jodie: You mean organically?

Alex: Yeah, organically. Yeah. Is it ever like, do you have SEO remorse as in like this time last year, if there was an if you knew what to do, there was a plan in place, and you could have executed it and by now a year later, you could have been position one.

Jodie: I don’t know, I’ve never really, I’ve never really seen the benefit of you know what, I am the person who scrolls past the ads and goes to the organic number one result, but I feel like that’s the same as buying an ad anyway now, because people just strategically do things to make themselves the number one result, but it’s not. It’s not really, you know when you go shopping online, and it organizes things, you know, and you can do it from price low to high or whatever, whatever the default is never price low to high, its price, whatever is gonna make me the company more money. And they do it that way. So it’s, you know, I don’t necessarily believe personally, that the value of being number one, organically has the value that it used to. I think it just means that you’re very good at SEO.

Alex: Oh, yeah.

Jodie: Just means you’re good at getting to number one on Google.

Alex: Yeah, absolutely. What we find with a lot of our clients, the reduction in the cost to acquire a new client if they’re getting free traffic from Google is is is the biggest one the biggest factors in

Jodie: Yeah, yeah. Yeah. In that sense, yes, definitely that it would be a cheaper option. But tt just for me, I feel like I didn’t know that my audience is ready.

Alex: What you’re doing now is work and I don’t want your eye off the ball. So there’s a lot of things in life like, don’t if you’ve got something that is working, that’s profitable unless you’re obviously like, where you were their way or now. You don’t want to change it. Yeah, I was just kind of interesting. If we’re, if because you’re getting those leads from Google, whether that was on your mind.

Jodie: It is nice to know, it would definitely be nice to know. And, and, and I certainly, I certainly would be open to looking at it and seeing But I’m still in the same position that I was in before, which I know is always your favourite thing to hear from me. I don’t need any more leads at the minute. I have to turn the machine off frequently.

Alex: If you if we were to talk this time next year, and you didn’t have to have the machine on at all, and they were all just coming in.

Jodie: Oh, yeah. Yeah. be great.

Alex: Yeah. So that was my I have a question. I should have asked that beginning. But ya know, it’s interesting. And that’s where a lot of we have all kinds of ads running literally, bar, no bar, none. All of them but they were the ones that are getting those. We work on SEO for all of our clients because of getting that free trial. And Google’s great because it’s people are like, well, like we said earlier about catching them within that 10 minutes. They’re in the zone.

Jodie: Yeah.

Alex: Like Facebook, LinkedIn once you’re there when they are in the zone and it’s They haven’t made the decision to go out and look for something. Yes. You’ve got to be even quicker with the social ads to get them But yeah, I think we’re finding Google gives the best quality and if you can get it free so obviously it reduced like the possibilities cray LAUGHING

Jodie: You had a podcast with Joe Mani.

Alex: The thing I haven’t asked because it’s we have your name is coming up on my thing is Joe Mani but Joe Mani is that a self-inflicted?

Jodie: Yeah hundred per cent you know what? funny because it’s difficult to nickname my name because it isn’t really you can’t really other than Steve Oh, yeah, all coffee bit. Oh calling me like, which I don’t like Joe Go. Yeah, exactly. So it has to be something. So after a while, it just became, I just used to put myself on board, you know, couldn’t fit Jody on it. So I’d write j and then we’ll do like $1 sign. So I was. So yeah, it’s definitely a self-made Monica and that does not need to stick. Nobody knew that nickname mom. But just to go back to what you said about LinkedIn, and LinkedIn, such a funny little place at the minute. And I mean, I’ve turned my notifications off because it’s too much, people, I don’t know who in their right mind thinks that anyone is going to read a near eight paragraph-long message from a brand new connection. Either like, Hey, how are you insert name here, comma, I would really like to talk to you about insert profession here. Let me tell you a little bit about what it is that I do. It was 25 paragraphs about it and I’m like Blah, blah, blah, blah, blah. I just never read it.
Alex: I agreed at the no who’s speaking to a guy the other day. And they’re kind of like an agency that does that can’t that I outreach but in a very different way. And he was like talking about getting them to strike up a conversation like asking a question or something to start a conversation rather than just doing a whole sales blurb is like running up to someone in the street and just shouting about your business for like, 10 minutes.

Jodie: Yeah, exactly. And I way prefer, like, I’ve had a lot of impact on a lot of my favourite messages on LinkedIn, or people who’ve listened to your podcast, and they will message me with something. And, and I’ll, it always makes me laugh. It’ll always be something funny in the message. It’ll be like, Hey, I heard you on the podcast. And then they’ll just say something hilarious. Along the lines, I think because I give a sense of like and look for a laugh. And they’ll always always have a laugh. And even if all we do is just say, uh, you know, I’ll say thank you very much. And I’ll see Say that I mean, uh, you know, I mean a deadly baffle for number one. So please be free to download it 400 times.

Alex: As much as we’ve done it.

Jodie: Yeah, exactly, exactly. I’ll send you all your five pounds in a minute. So we’re at and, but well, you know, we’ll have a laugh and we’ll have fun and that’s what I think that’s what LinkedIn should be is a place to find like-minded business people to do business with. And to Hulu, and not to get too caught up on being everyone’s cup of tea.

Alex: Exactly, that’s Yeah, if you’re vanilla, like the, someone was asking me about, Tony, have you seen Gary Vaynerchuk?

Jodie: Yeah, I love Gary Vaynerchuk.

Alex: Yeah, but he is Marmite, you know. That’s why if he was vanilla and trying to get everyone to like him, he wouldn’t have the following that he has. So

Jodie: Yeah.

Alex: Pretty extreme example, obviously. But yeah. Like being yourself is.

Jodie: Yeah, I’m a marmite well, hundred percent a marmite. And people literally do like me or they do not like me. And it’s and you know what, I used to really struggle with that but now I’m just like, that’s fine. There are plenty more people in the world and I like to be alone. I like to warm people up a bit I am a little bit of a troll by nature and I do like to sort of tickle people a bit, particularly on LinkedIn. And somebody put something at Christmas. I hate the boastful nature of Christmas. And I don’t think people talk about the presence that golfing kids run said. And so I was on LinkedIn at some point. And this guy was like, What do you get the guy who has everything, and I think I responded with haemorrhoid cream. And if you say you’ve got everything, have you got a spare tenner?

Alex: Yeah, brilliant.

Jodie: Yeah. You know, I like to sort of make fun of people a bit but I think Yeah, LinkedIn has got to change to become a bit more. I think you’ve got to be aggressive with who you let in your circle on LinkedIn.

Alex: Yeah, definitely. Yeah, I’ve really filtered.

Jodie: Yeah, remove connections, remove connections. Yeah. Are you within a geographical distance of me that we can do business if not remove connection?

Alex: Absolutely. I think it is a great platform and I’m slowly being marmite like I don’t I put a photo on I think was yesterday and I’ve got I got bought two notepads for Christmas one says the Archbishop of Canterbury and the other thought of this as a warning Bantam merchant, proper cringe but I just took a photo and said I’ve got a really important meeting with a top dog Fs company but which notepad I never would have done that before because it’s like, oh, I should be professional or not have a but then I think I’ve made more a double business got more friends out of LinkedIn and connections from being myself and not worrying about not being too professional or worrying about or not worried about anything actually other than just being sad.

Jodie: Just don’t do it. It’s, you’ve got to you’ve just got to be yourself. I mean, you really have to just be yourself. My favourite people in the financial industry are you. I can smell I can sniff out a metalhead in a crowded room. I just know him. I know the people who you know they’ve got like a slipknot tattoo, I just know it. And I like a Rolodex of metal you know metal aficionados who are in the financial industry, and that’s one that they’re my people. So I love those people. And but then also people who, who have a criminally, you know, offensive sense of humour. That’s, that’s Matt der max. People so if I find a particularly funny person who also listens to, you know the same sort of music as me, you know that’s a relationship for us. So if you’re out there and you want to be my BDM please message me on LinkedIn and if you want to talk slipknot and deals let’s do it let’s I’m in the market for it.

Alex: I’m really looking forward to someone opening a message or connection requests or doing some sort of reference or, or something like if you get that please do a screenshot and send.

Jodie: I will put it on a T-shirt. Promise.

Alex: Yeah, brilliant. We have been chatting for 50 of your English minutes Wow. Wow, it was like three.

Jodie: It really does.

Alex: What have we not discussed?

Jodie: I think pretty much it and we’ve done exactly what I’ve been taught not to do there with it. We haven’t done politics or what is it politics and religion not covered? That’s good.

Alex: We could do that next year. Yeah.

Jodie: Okay. Yeah, definitely.

Alex: It’s so good to catch up with you. I can’t believe it’s been a year. It. It’s absolutely bonkers. Yeah. And it’s great that people are still listening to your original one. Still getting in touch with you. I can’t believe I’ve been involved in something that makes that happen. I find that bonkers.

Jodie: It’s not the first situation that’s gone viral for me. And I’m sure it won’t be the last.

Alex: Yeah, what was, go on spill it.

Jodie: I’m not going to give you my medical records. No, I’m joking. And no, I put a few in. I often go viral actually. And I did it. I did a bit of a famous post about mediums A while ago and my disdain for the role of BDM. Right. I’ve always said, I stand by it. I don’t think it’s a role that that is relevant. I don’t think it’s a helpful role. For mortgage advisors when it’s one person I think it’s unfair on the person. I used to hate BDM but now I hate whoever makes a BDM do their job. I hate them. It’s and it’s not sustainable. It’s not sustainable. You just need a call center that deals with those. But yeah, I did them almost like an X factor of BDMs. Once I put up that I don’t like BDMsms and I refuse to use them. I actually completely refuse to use them now. I did have a few people who were like, let me prove you wrong Let me prove you right like so and so and a few of them did. Yeah, pretty much funny Penny Paul. But yeah, I got I ended up with quite a few connections through that who appreciated my angle which is Look, I want to know now the answer to my question, not seven o’clock at night when you’ve got home from I’ve been 16 coffees all day when you finally Got to read your emails. Like, the deal is with someone else at that point. It’s, you know, it’s crazy. But yeah, that was another thing that went a bit viral as well.

Alex: Fantastic. So, if people haven’t heard the first episode I’m following you know, I’m following you on Instagram.

Jodie: Yeah.

Alex: Where? Where? Where is that? Where’s the BDM slugging going on?

Jodie: Oh, it’s on LinkedIn. Oh yeah, LinkedIn it’s a really old post now I think and what it did it did get some traction and but yeah, you can find it on LinkedIn my Instagram is not a professional arena in any capacity it’s just me but maybe yeah, maybe that’s what I should do. Maybe I should start an Instagram for work. It

Alex: It should be one on one in one on the same.
Jodie: Do you think?

Alex: I think people buy from people.

Jodie: I still talk a lot as a business on my Instagram, I just it’s not like a business Instagram.

Alex: I do not use my company Facebook page, my company LinkedIn, my company anything is all via me. And I get more out of it.

Jodie: Yeah, I think I think that’s the I think it’s the way to go. And I do definitely talk about I always throw, you know, one or two posts a month up on my stories. Just saying no, don’t forget, don’t get life insurance. Don’t forget mortgages don’t get addressed. And, and I always get a couple of leads off of that. And even sometimes it’s just people saying, Oh, I’m really interested. And we just have a chat. And then I’ll come back to me a little later and we’ll talk about it but yeah, yeah, I think you’re right. I think you should keep it all as one brand.

Alex: Nice. Love it. Awesome. I can’t believe we’re with them. I think we need to do it closer than a year. We need to catch up when I need to kind of get you drunk. You belong to one of our events as well so people can meet you in real life.

Jodie: Wow definitely, definitely. I would love to do that and get the winter over with so I can come out as my winter cocoon. And yeah, but definitely Yeah, just invite me along I think you went to Did you go to u printer?

Alex: Yeah, yeah it didn’t just go It was on the stage.

Jodie: Exactly. I think I need to go.

Alex: It is an amazing event.

Jodie: Yeah.

Alex: Really good.

Jodie: I should definitely make it to some sort of physical social interaction at some point in my life and stop the piano. Avoid at the end of the phone.

Alex: We’ve got our events in March there’s gonna be a load of brokers there in the lovely Peterborough March the 26th. I will send you a link.

Jodie: March is pretty clear for me. So where I could probably squeeze you in. I’ll try my best.

Alex: I will. Fantastic, awesome. All right, cool. Well, let’s do that let’s meet properly in March.

Jodie: Yeah.

Alex: Let’s speak again soon. And I’m loving that you get in the family involved and things are growing and I like your partner helping you out with every I was like visualizing oh no exactly what it’s like having a kid ourselves. But yeah sounds like it sounds amazing and I’m glad everything’s still going really well for you.

Jodie: Yes Yeah it’s great. It’s all a learning curve and to say

Alex: Oh god yeah

Jodie: We’ll see, you never know listen if you know God but this is me on record now all of you all my family members are as fireable as anyone else and I like my coffee with sugar in it.

Alex: I’m going to use that clip to promote this episode.

Jodie: I love it.

Alex: Fantastic. What an amazing note to leave on. Thank you so much for spending your time with us again, as amazing. And let’s see if you can be the number one episode of 2020 as well. That’d be pretty cool. All right, thanks very much. Bye-bye.

Jodie: See you later. Bye.

Alex: And there we have it. There’s my chat with Jody Stevenson. It is so good. catching up with her. And it sounds like businesses growing was great that she’s kind of getting people involved now it’s becoming a proper family business. So that is awesome. So she’s got a lot of work to do to see if we can get her as the number one download episode of 2020. We’ll see we’ve had a lot of amazing ones. some incredible ones coming up too as well. So don’t forget our event, March 26. Only a few weeks away now I literally got a couple of tickets left. It’d be great to see you there. If you need any more information, go to the lead engineer, click on the conference tab, or details, their agendas all kind of finalize all speakers are on there. We’ve got loads going on. I will see you next time.

067 – Matt Poole – Mortgage Broker

067 - Matt Poole - Mortgage Broker
067 - Matt Poole - Mortgage Broker

Hi, this week we have a mortgage broker, his name is Matt Poole.

Matt provides expert advice in terms of mortgaging and client protection. He helps clients achieve their goals in several ways.

Helping out brokers generate leads through social media, attend seminars and mortgage networks.

Matt also has a strong background and expertise when generating leads and targeting a certain audience on Facebook and LinkedIn. Starting with looking at certain areas in the country where the house prices were higher than the average. The higher the mortgages, the higher the commission.

He also produces videos to either about what he does or a day in the life video which not only lets him reach his target audience but these videos can go worldwide as well. Find the right people and educate people.

These videos get him closer and known by his target audience. Because nobody wants to get financial advice from a stranger. Matt was able to build that kind of relationship with his audience through his videos.

Matt creates all the content and is working alongside a professional videographer. But this strategy doesn’t necessarily need fancy lighting or an expensive camera. It can be done using a mobile phone and as long as it looks nice and easy, just being yourself, get your message across, and think about your target market as well.

Just do it, start doing it and you’ll see the result. Be consistent. In today’s world, social media and everything else is so quick so act consistent and you’ll be seen.

Matt’s Website: https://www.eddisonwells.co.uk/

055 – Mortgage Broker Panel Live

055 - Mortgage Broker Panel Live
055 - Mortgage Broker Panel Live

So we’ve got a really interesting episode this week.

It’s basically taken from our financial services brand accelerator conference back in October 2019.

This is where I got three brokers on the stage to talk about what they’re doing specifically and it was kind of like a q&a session.

I just would do want to remind you though, that the next financial services brand accelerator is in March 2020. Tickets all go really quickly because we had such an amazing event, we’ve only got 60 tickets available again. And loads of the people that went last time have bought their tickets are not that many left to be honest.

052 – Thomas Honour – Mortgage Broker

052 - Thomas Honour - Mortgage Broker
052 - Thomas Honour - Mortgage Broker

This week, I have got a very special guest, someone that was at our financial services brand accelerator conference, they actually stepped onto the broker Q&A panel at the last minute. I’ve never actually met this guy in person until the event and just casually asked him as you do, but the weird thing about kind of social media and people that do video content on social media is you kind of feel like you know them a bit already from their content. And we do actually talk about that a bit.

Now, one of the weird things about people like this is they would be an incredible client for us as an agency, but I’ll never pitch to them and I didn’t think I would ever have to because I didn’t They’ll need to because they’re generating leads themselves already.

They’ve kind of got a clear vision of what their businesses is who they are, who their customer is. They’re creating content and they’re generating leads already. Hopefully, they’ll only ever need marketing support when they want to sort of grow and expand.

So they get the next step for them would be maybe if they wanted to hire another advisor is try some Facebook and Google ads.

So this is if you haven’t guessed already, it’s Thomas honour.

At our event, he said something along the lines of “I’ve only been doing video for a couple of months, but I’m getting a steady flow of leads already.” So it can be done. I want you to hear it from the horse’s mouth.

See for yourself what he’s doing just follow him on social and follow people like Ash Borland and Jim Smyth. Amanda Marsden, Jonathan Warren, Pete Matthew as well.

046 – Graham Wilson From TrackerHub

046 - Graham Wilson From TrackerHub
046 - Graham Wilson From TrackerHub

About this episode

Hello and welcome back to the lead generation for financial services podcast. I’ve got an absolute character for you this week, Mr Graham Wilson, mortgage broker, software creator and founder of Tracker Hub.

Graham has been a mortgage broker for 8 years. He started with Royal Bank of Scotland then moved to Santander as a mortgage adviser and stayed there for 5 years before he joined a partnership for a large brokerage firm.

He then decided to develop a new system to track referrals after identifying a gap in the market. Introducers and advisers have access to the dashboard which gives them updates and are in the loop and interested to refer more business.

Tracker Hub is an online referral tracking platform which manages and tracks all referrals and cases easily. It also monitors leads coming and make sure they are being attended to. After picking up the lead, the adviser follows it through and can watch the progress of the case.

The system could also integrate with other CRMs which will let you track the vital records and it’s a lot easier to look at compared to complicated spreadsheets.

You can get hold of him via:

LinkedIn – https://www.linkedin.com/in/grahamoptionsmc/?originalSubdomain=uk
Facebook – https://www.facebook.com/trackerhub/